Terms of service

Welcome to Zihua Ceramics. By accessing or using our website, you agree to comply with the following Terms & Conditions. These terms are intended to provide transparency regarding the rights and responsibilities of both customers and our business.

1. Business Information

This website is operated by Zihua Ceramics, operated under Jingdezhen Zihua Ceramics Co., Ltd.

Business Contact Information:

Email: service@zihuaceramics.com
Phone: +1 (806) 373-2122
Contact Address: 4701 S Washington St, Amarillo, TX 79110, United States

2. Acceptance of Terms

By using this website, placing an order, or communicating with our team, you acknowledge that you have read and accepted these Terms & Conditions.

3. Eligibility to Use the Website

Users must be at least 18 years old or access the website under the supervision of a parent or legal guardian.

4. Product Information

We strive to provide accurate product descriptions, dimensions, colors, and images. However, slight variations may occur due to lighting, monitor settings, handmade ceramic processes, and glazing differences.

5. Handmade Product Characteristics

Many products sold by Zihua Ceramics involve handcrafted ceramic processes. Minor variations in texture, glaze, shape, or finish are considered part of the natural character of handmade ceramics and are not classified as defects.

6. Pricing & Currency

All prices displayed on the website are shown in the applicable store currency. Prices may change without prior notice due to market conditions, shipping adjustments, or operational updates.

7. Order Acceptance

We reserve the right to refuse, limit, or cancel any order if fraudulent activity, unauthorized payment behavior, or suspicious transactions are detected.

8. Payment Processing

Payments are securely processed through third-party payment providers. Zihua Ceramics does not store complete payment card information on its servers.

9. Shipping & Delivery

Estimated shipping times are provided for reference only. Actual delivery times may vary due to customs inspections, weather conditions, logistics delays, or carrier-related issues outside our control.

10. Customs & Import Duties

International customers are responsible for any local customs duties, import taxes, or additional government fees required by their country or region.

11. Order Accuracy

Customers are responsible for providing accurate shipping and contact information. We are not responsible for delivery issues caused by incorrect addresses or incomplete customer information.

12. Returns & Exchanges

Customers may request returns or exchanges within 30 days of receiving eligible products, subject to our Refund Policy and return conditions.

13. Damaged or Defective Products

If an item arrives damaged or defective, customers should contact us promptly with clear photos of the product and packaging for review and assistance.

14. Intellectual Property

All website content, including text, logos, graphics, product images, and branding materials, belongs to Zihua Ceramics and may not be copied, reproduced, or used without written permission.

15. Prohibited Website Use

Users agree not to:

Violate applicable laws or regulations
Upload malicious software or harmful code
Attempt unauthorized access to website systems
Misuse customer service channels
Submit false or misleading information

16. Website Availability

We aim to maintain stable website operation; however, uninterrupted access cannot be guaranteed due to maintenance, technical updates, or external service interruptions.

17. Third-Party Services

Certain website functions may involve third-party providers, including payment processors, analytics tools, shipping carriers, or communication platforms. Their services are governed by their own policies and terms.

18. Limitation of Liability

To the fullest extent permitted by law, Zihua Ceramics shall not be liable for indirect, incidental, or consequential damages arising from website use, delayed delivery, or product misuse.

19. User Communications

By contacting our team, customers agree to communicate respectfully and lawfully. Abusive, fraudulent, threatening, or deceptive behavior may result in refusal of service.

20. Privacy Protection

Customer data is handled according to our Privacy Policy. We do not sell customer information or use personal data for advertising purposes without consent.

21. Security Measures

Our website uses SSL encryption and commercially reasonable security practices to protect customer information and transaction data.

22. Account Responsibility

If customers create an account on our website, they are responsible for maintaining the confidentiality of their login credentials and account activity.

23. Promotional Activities

Any promotional campaigns, discount offers, or coupon programs may be modified or terminated at our discretion without prior notice.

24. Force Majeure

We are not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, labor disruptions, transportation interruptions, governmental actions, or network failures.

25. Policy Updates

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on this page with immediate effect upon posting.

26. Governing Law

These Terms & Conditions shall be governed and interpreted under the laws of the United States.

27. Dispute Resolution

Any disputes arising from website use or transactions should first be addressed through direct communication with our support team before pursuing formal legal action.