Privacy policy

Zihua Ceramics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Data Protection & Security

Our website is protected with SSL (Secure Socket Layer) encryption technology, which ensures that all sensitive information such as personal details and payment data is securely transmitted and protected from unauthorized access.

We continuously maintain appropriate technical and organizational measures to protect your information.

Information We Collect

We may collect the following information when you place an order or interact with our website:

Name, email address, phone number
Shipping and billing address
Payment-related information (processed securely through third-party payment providers)
Order history and customer service communication

How We Use Your Information

Your information is used only for legitimate business purposes, including:

Processing and fulfilling orders
Providing shipping updates and customer support
Improving our products and services
Handling returns, refunds, and after-sales service

Data Sharing & Advertising Policy

We respect your privacy and maintain strict data usage principles:

We do not sell, rent, or trade your personal information to any third party
We will not use your personal information for advertising purposes without your explicit consent
We only share necessary information with trusted service providers (such as logistics and payment processors) to complete your order

Cookies & Tracking Technologies

We may use cookies to improve your browsing experience, analyze website traffic, and support basic website functionality. You may disable cookies in your browser settings at any time.

Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and support customer service needs.

Legal Basis & Applicable Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States. Any disputes arising from the use of this website shall be handled under applicable U.S. legal jurisdiction.